by Jordan Robertson | Oct 6, 2025 | Business Success
The Frictionless Patient Experience Even when patient appointments go well, there are often dozens of touchpoints between the moment a patient first hears your name and when they become fully integrated into your practice. Reducing friction in that journey is one of...
by Haley Simpson | Jul 28, 2025 | Business Success
Scale to Prevail In old-school medicine, doctors performed house calls. That practice evolved into patients going to the doctor’s office. The doctor scaled to have a nurse on staff. Today, doctors in clinics are supported by allied health professionals,...
by Haley Simpson | Jul 28, 2025 | Business Success
Getting “Up and Out” of your clinic Clinic owners have a unique disadvantage putting pressure on their hourly rate. When they aren’t seeing patients, they are managing other people’s ability to see patients. This is often less profitable, more emotionally draining and...
by Haley Simpson | Jul 28, 2025 | Business Success
If it’s not a no, it’s a maybe. I’ve been watching the trends in patient-booking-behaviour for 15 years. It’s always fascinated me how people make decisions, when they ask for help and what their barriers are to follow through. I’ve had many months of frustration,...
by Haley Simpson | Jul 28, 2025 | Business Success
The Metric With The Most Unsurprisingly, most clinicians I work with are highly analytical. We tend to be analytical in our decision making, analytical in our natural communication style, analytical in our practice management, and analytical in our diagnosis and...
by Dr. Jordan Robertson, ND | Jul 19, 2025 | Business Success
Cancel Culture. Enforcing your cancellation policy with compassion. One of the most dreaded conversations in private practice is the one where a cancellation policy must be enforced. Admin team members will “rock-paper-scissors” over who has to let the patient know...
